Refund Policy

Effective Date: January 01st, 2025

Eligibility for Refunds

Refunds may be considered under the following conditions:

• The product or service purchased fails to meet the agreed-upon specifications or quality standards.
• A duplicate transaction or erroneous payment was made.
• Cancellation of a service or product order within the time frame specified in the terms and conditions.

*Note: Each refund request will be evaluated on a case-by-case basis. Approval depends on the nature of the product/service, proof of purchase, and compliance with our terms of service.*

Refund Process

1. Request Submission: To initiate a refund, please submit a written request via email to hello@staylasix.com. Include:
   • Your full name and contact details
   • Order number or transaction ID
   • Reason for the refund request
   • Any supporting documentation or evidence (if applicable)
2. Review and Approval: Upon receiving your refund request, our team will review the details within a reasonable time frame. We may contact you for additional information if necessary.
3. Approval Notification: Once approved, you will receive a notification via email confirming that your refund request has been accepted and outlining the next steps.

Processing Time

Approved refunds will be processed within 21 business days from the date of approval.

The refund will be credited back to the original payment method used for the transaction. Please note that additional time may be required for the funds to reflect in your account, depending on your bank or payment provider.

Non-Refundable Items

Certain items or services may be non-refundable due to the nature of the product or service. These conditions will be clearly stated at the point of purchase or in the terms and conditions.

Contact Information for Refund Inquiries

For any questions, concerns, or further assistance regarding refunds, please contact our support team:

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on our website, and, where appropriate, notified to customers via email. The most current version of the policy will be available on our website.

Additional Notes

This Refund Policy is intended as a general guide. Please ensure it complies with applicable laws and our company’s specific requirements.